Post by Admin on Sept 20, 2019 15:07:27 GMT
Promising market leading names at excellent prices, along with the fastest possible delivery and the highest level of customer service, Military 1st orders are handled with care and attention, carefully packed and dispatched the very same day to ensure the best possible shopping experience. Lukas adds: “We run several departments and, as they closely cooperate, all are equally important to ensure that the store is running smoothly.
“Our warehouse is run by a competent crew tasked with picking, packing and sending out ordered goods, accepting and organising deliveries from our manufacturers, and general operation of the depot.
“Then we have the Customer Service team who is the first line of communication for our clients. They are responsible for answering customers’ queries and requests received via email, chat, social media and phone calls, and also processing orders, returns, exchanges and refunds.
“Last but not least, we have a group of people who deal with the technical side of the business, which includes adding new products to our websites, updating information on existing products, running promotions, sending out advertisements and so on.
“Our experienced team is dedicated to helping customers with their orders from the beginning til the very end. We are always happy to answer all questions regarding any items and delivery, as the customer satisfaction and exceptional after sales care is our priority,” says Lukas.
As well as providing stellar customer care – a characteristic often missing with online retailers – Military 1st also benefit from the convenience that online trading presents. Lukas explains: “For the customers, we are ‘open’ 24/7, and they can shop from any computer or mobile device with an internet connection – anytime and anywhere.
“Besides, as an online store we can offer a wider variety of goods than traditional businesses. We’re giving our customers instant access to more than 10,000 items and the possibility to search for products, and compare prices and details. Our website is easy to navigate, with accurate high-quality images as well as detailed descriptions.
“The check-out process is safe and straightforward; we accept both cards and PayPal payments. Finally we deliver directly to the customers door, fast and free of charge regardless of the price and size of the order.”
With such ease of use it is no wonder that people increasingly use the internet to browse and shop. Bricks-and-mortar retailers often resent the low-overheads online retailers have, and the knock-on effect this has on pricing. However Lukas emphasises that the attitudes of target markets play an important part.
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